Atami Steak & Sushi

Reviews about Atami Steak & Sushi

• 1 / 5

  By Rachel Harmeyer
  We used to love this place. The last few experiences have been average at best but what is most insulting is how we have been treated when there is a problem. One visit dining in, we ordered a hibachi filet medium rare. It came out well done. It was sent back 3 times and not a shred of pink could be found every time. It was finally discovered that the server was misunderstanding and thought we said medium well each time. Fine, except now we are 2 hours in, out of time and have to get back to the baby sitter, and still haven't had the food we ordered. Their apology was to offer us a 20% off coupon for a return visit - again, no issue except this is the same coupon available to anyone who gets money mailer so this isn't anything over and above what we would get if everything had been perfect. After that it was six months before we decided to give them another shot because it HAD been good in the past. We ordered delivery and our rice was not included. We called and they said someone would bring it out. An hour later we still had no rice and we live less than 2 miles away. The manager offered a $10 gift card which I thought was at least more of an apology since I assumed that like any other place that a gift card is equivalent to cash payment and could be used on the discounted amount. Tonight we thought we would use the gift card and order our regular two hibachi filets and one sushi roll. We were told we had to choose between the 20% off coupon and the gift card but could not use both. Again, this completely invalidates the former apology because the 20% off I could get anyway is a bigger discount and could be used even if nothing was wrong. I love Japanese food and am so frustrated because our options are limited in the area but I'm so disappointed in the customer service.
  February 23, 2017
• 2 / 5

  By Vincent Timothy
  this lunch i went here and bought some chicken katsu, i got a salad too, but the salad is really bad and not fresh at all! its already reddish. and the cashier isnt even good.
  January 06, 2017